What Happens If Your Largest Customer Doesn't Pay?

What Happens If Your Largest Customer Doesn't Pay?

Imagine that one of your largest customers accounts for 20% of your annual sales. The relationship has been profitable for years, and the customer has always paid on time. Then the customer encounters financial difficulty and stops paying its invoices.

The immediate concern is the unpaid balance. But the consequences can reach much further: cash flow tightens, working capital is consumed, and the business may have less borrowing availability just when it needs liquidity most.

A profitable sale can still produce a significant loss

Suppose your company has $10 million in annual sales and earns a 10% net profit margin. A large customer fails to pay $500,000 of outstanding invoices. That loss could consume the equivalent of the net profit from $5 million in additional sales. The company may still owe its suppliers, employees and lenders even though it never collected from the customer.

This is an illustrative example. Actual financial consequences depend on the cost structure, recoveries, taxes and circumstances of the loss.

Concentration risk affects financing, too

Lenders commonly limit the amount of receivables from a single customer that can count toward a borrowing base. For example, a lender might treat balances above a customer concentration threshold as ineligible collateral. Even before a customer defaults, that restriction can reduce the credit available to your business.

If the customer then stops paying, the bank may exclude overdue invoices from the borrowing base, potentially reducing liquidity at the same time the business is absorbing a credit loss.

How trade credit insurance can help

Trade credit insurance can protect against eligible losses arising from a covered customer's insolvency, bankruptcy or protracted default. The insurer evaluates the customer and, when approved, establishes an insured credit limit. If a covered loss occurs and the policy conditions are satisfied, the insurer pays the insured percentage of the eligible loss.

Insurance does not eliminate the need to assess customers, monitor payment behavior or manage concentrations. However, it can reduce the financial impact of a covered default and provide an additional source of credit information and monitoring.

There may also be a financing benefit. Some lenders will consider insured receivables more favorably, potentially allowing a higher advance rate or more flexible concentration treatment. That outcome is not automatic: the bank must accept the insurer, policy terms, credit limits and any required assignment or loss-payee arrangement.

Five questions for your credit review

  • 1. What percentage of total receivables is owed by your largest customer?
  • 2. How much profit would additional sales need to generate to replace a major unpaid balance?
  • 3. What happens to your borrowing base if that customer's invoices become overdue or ineligible?
  • 4. Are customer credit limits reviewed as exposures grow?
  • 5. Would credit insurance improve your risk protection or borrowing flexibility?

The bottom line

A large customer can be an important source of growth, but it can also represent a material concentration of credit risk. Understanding that exposure before a problem develops gives management more options to protect liquidity, maintain lending capacity and continue growing.

J. Maxime Roy, Inc. works with businesses and their lenders to evaluate trade credit insurance and receivables-financing opportunities. Contact us to discuss your situation.

Educational information only. Coverage and financing outcomes depend on insurer underwriting, policy terms and lender approval.

Have questions about your situation?

JMR is ready to help you evaluate your options.

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